Omni-channel customer support

for a Government of India e-marketplace

0
Transactions/day
0 %
Accuracy Level

About the
Customer

This customer is a managed service provider to Government e-marketplace which is an initiative by the Government of India. They are a global leader in FinTech for the BFSI sector.

Problem

As the platform usage became mandatory for government officials, there was a spike in volumes. Customer support was required for the Government Agencies to address technical issues related to registrations, product uploads. This needed to be delivered from a centralised location with multilingual capability.

Approach

NextWealth organized a team with multiple language capability and technical expertise to resolve issues along with occasional troubleshooting.

Results

The customer was happy with omni-channel customer support system. We were able to meet all the stringent SLAs and ensured complete customer satisfaction.

Services Provided

Omni-channel customer support

Voice

Email

Chat

Let Us Help you with your Customer Experience Requirements

We Use Cookies

This website uses cookies to ensure you get the best experience on our website.